col-wideJob Description:
We are looking for a new colleague who is responsible for the customer service and demand planning of our Sales Office Italia.
Your main task will bedemand planningand logistics.
On the customer service sideyour tasks include order processing, invoicing and organising delivery. This is the main responsibility of the customer service assistant. Clearly both function as a team.
As the role combines the demand planning with the customer service part this role is a key role in the implementation and co-ordination of the commercial office operation in Italy.
Your main task will bedemand planningand logistics.
Updating of forecast planning, in collaboration with sales and alignment with HQ Belgium
Placing production orders and managing stock levels
Maintenance of customer master data/hierarchies, prices and conditions in SAP
Tracking and communicating order status to Sales and/or Account Team
Arranging delivery & transport for different product groups – both inbound and outbound
Keeping contact with the warehouses to prevent and solve any possible shipment issue.
On the customer service sideyour tasks include order processing, invoicing and organising delivery. This is the main responsibility of the customer service assistant. Clearly both function as a team.
Booking, processing of incoming orders, issue of invoices & order confirmations
Setting up new customers in SAP
Independent maintenance, accounting and documentation of condition agreements
Providing the appropriate product & pricing information to the sales team
Credit control: monitor and chase outstanding payments; weekly telephone follow up of paiments
Gathering of all relevant information, issuing of shipping documents and subsequent sharing with Customers and Partners involved.
The job requires Bachelor level education in an economical direction, excellent computer skills (EXCEL) and ultimately good product knowledge and awareness in order to be able to provide correct customer information.
Knowledge of SAP and the way to work in retail is highly recommended.
Punctual, conscientious, attention to detail & assertive.
TOP values – Team-work. Open dialogue. Passion.
Multitask handling, good organization & coordination skills, strong communicator
PC literate (MS Office, Excel, PowerPoint.) SAP knowledge recommended.
5 years work experience in a supply chain or customer service role recommended. SAP experience recommended as this forms the main system for the customer service role.
Language:Italian and English
