Job Description The Learning and Quality Manager is responsible for the delivery of bespoke training programs that align with Auberge Resorts Collection initiatives as well as for quality assurance.
This individual will be the training Ambassador on property to ensure that all departments are aligned and focused on their particular training needs and ensure that the Hotel operates with the highest level of service standards.
Serving as a facilitator, the L&Q Manager will put their unique spin on existing training programs as well as focus on the professional development of each team member on property. Manage and facilitate existing training programs that include; service standards, orientation experience, heartfelt service, leadership development, annual team member survey administration, management development program (college) and the certified trainer program Direct responsibility for the annual mandatory training calendar, ensuring full completion within targeted timelines and providing timely and accurate updates to department leaders Maintain accurate and easily accessible records and processes for all learning and development activities, including recording and monitoring attendance, ensuring that team members required to attend specific workshops are easily identified and followed up Serve as the Training Ambassador within the property for anyone with questions regarding training and development plans for their departments Become a trusted partner with all department leaders and have a full understanding of their teams and training requirements Successfully implement and maintain the Quality Assurance function using datas and quality KPIs as a base for suggestions to enhance service quality Continually update all training to ensure adherence to all state and federal requirements Assist with miscellaneous Talent & Culture functions, as needed Qualifications Ability to communicate clearly and concisely, both orally and in writing Experience as a training facilitator having a track record of impactful and effective program delivery Excellence relationship building skills with the ability to truly connect an audience Strong attention to detail and advanced preparation. Self-starter and always proactive with the ability to work in a fast-paced and changing environment Experience within the hospitality industry as a trainer B.S./B.A.
degree in Business Management, Human Resources, Organizational Development is preferred Bi-lingual (English/Italian) Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs.
While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service.
With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.
Please visit aubergeresorts.com to learn more about our Collection.
Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V.
Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
