Overview:
We're searching for a Learning and Development Training Team Leader to provide dynamic, responsive, and collaborative management of Learning and Development Training services to support the mission and goals of the company.
This includes the planning, development, implementation, management, as well as comprehensive support for the teaching and learning activities of the staff and students.
We have roles available in Costa Rica, Nigeria, and other sites.
You will work within the Tek Experts Learning Solutions unit under the Chief Learning Officer.
**A career in tech.
**
**Work with the biggest and best names in technology.
**
We are looking for teammates who want to be part of the tech movement.
People who want to progress their career now and gain experience for tomorrow.
We celebrate diversity in every way.
In fact, it's the reason we've grown so fast.
If you like being part of a global team, are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.
**Responsibilities**:
**This role will**:
- Manage the implementation of technical, professional, and management development programs, maintaining a consistent program that is aligned to the global agenda, content, and measurable outcomes.
Address issues and roadblocks to consistency.
Escalate issues to management in a timely manner.
- Facilitate the management of training programs like Trail Blazers, directing, coaching, and supporting a team of instructors to achieve team and individual KPIs that demonstrate program impact.
- Collect and analyze data that measures the employee's progress during the course, the quality of delivery, and shows evidence of performance improvement on the job where applied.
- Collaborate with business partners in monthly program reviews that summarize progress against implementation plans and performance data.
Lead discussions with business partners to gain insights and make decisions that will improve learning and business outcomes.
- Support Global Learning and Development Program Managers to develop new course content and to implement new online, blended, and classroom programs as well as evaluate instructors to ensure consistently high levels of facilitation.
- Support global project teams to implement new roles or new lines of business in location as well as managing and maintaining classroom facilitation, working with IT to ensure a professional working environment.
- Review and maintain data security measures with network operations and data processing staff as well as develop and administer technology training delivery logistics.
Qualifications:
**In this role**:
- A Bachelor's Degree in Education, Organizational Development, or Instructional Design as well as certification in Facilitation, Coaching, or leadership programs are strongly preferred but not required.
- 2+ years in education or corporate learning roles, 1+ year of management experience, and experience implementing large-scale programs and delivering blended learning.
- Professional fluency in English is essential, both written and oral including interpersonal skills.
- Broad exposure to instructional strategies for technical skills, soft skills, classroom, social, MOOCs, microlearning, and virtual learning.
- Strong data analytics, project management, performance management, classroom facilitation skills.
- Collaborates effectively with others to identify and resolve issues as well as influence without authority.