We are looking fora Senior Support Consultantwith deep expertise in Enterprise Performance Management (EPM) and a specialisation in the OneStream platform. In this pivotal role, you will take the lead in ensuring the seamless operation, optimisation, and functional support of our OneStream-based EPM solutions. You'll work closely with business stakeholders, end-users, and IT teams, not only to troubleshoot challenges but to implement enhancements that drive peak system performance. This is an exciting opportunity to shape the future of our EPM solutions while delivering high-impact results across the organisation.
Our 4 values reflect the best of who we are and who we strive to become in order to bring our vision to life. We use them as our compass when navigating difficult decisions and prioritising our goals. We care and want to see you thrive, providing you with the support, coaching and mentorship to help you to grow and achieve your career goals within inlumi. We will also provide you with a number of training opportunities to help you develop into an integral team member. Here at inlumi we want to create an environment where you feel safe to be yourself, take risks, try new things, and dare to deliver. You can read more about how we do it here .
Responsibilities
Provide functional support and maintenance for OneStream-based Enterprise Performance Management (EPM) applications, ensuring seamless day-to-day operations. Collaborate with business users to understand their needs, troubleshoot issues, and implement effective solutions. Monitor system performance to ensure optimal efficiency and smooth functioning of the OneStream platform. Manage and promptly resolve incidents, service requests, and system-related issues. Assist in configuring, customising, and optimising OneStream solutions to align with evolving business needs. Conduct regular system health checks, identify improvement opportunities, and implement best practices. Develop user training materials and provide hands-on training on system functionalities and new features. Partner with cross-functional teams to ensure seamless integration of OneStream with other enterprise systems. Support ongoing projects related to system upgrades, patches, and enhancements. Ensure compliance with internal policies and regulatory requirements. Participate in testing new releases, updates, and patches to guarantee system stability and functionality. Requirements
Bachelor's degree in Finance, IT, Business, or a related field. At least 5 years of experience in Enterprise Performance Management (EPM), with a strong focus on the OneStream platform. In-depth knowledge of finance, budgeting, forecasting, and consolidation processes within an enterprise setting. Experience in OneStream application maintenance, including troubleshooting, support, and system configuration. Exceptional analytical and problem-solving skills, with the ability to translate business requirements into effective functional solutions. Familiarity with ITIL processes and experience in incident management, change management, and service delivery is a valuable plus. Our culture
We trust you to get the job done in a way that works for you.
All inlumi team members are unique and we ensure that everyone is given the space to be themselves. This also means that if you have ideas or suggestions, you will have plenty of opportunities to discuss them with management and your project team, as well as the wider inlumi community. Our culture also provides the opportunity for you to drive initiatives you think are important.
inlumi is partnered with Mossy Earth, a social enterprise with the aim of restoring wild ecosystems, supporting wildlife and biodiversity, and helping to fight climate change. As well as sponsoring rewilding projects, we plant 4 trees a month on behalf of each employee.
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