**About us**:
We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.
As a trusted voice for many of the world's most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.
**About Business Assurance**
We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next generation solutions. and manage their risk picture through our management system certification and training portfolios.
**About the role**:
As a **Lead Auditor Coordinator**, you will play a pivotal role in managing our audit teams and ensuring adherence to DNV's policies and procedures. Your responsibilities include coordinating Lead Auditors, Auditors, and Trainees, fostering efficiency in processes, ensuring safety standards compliance, monitoring performance metrics, and contributing to profitability targets.
**As a Lead Auditor Coordinator, your primary responsibilities encompass**:
- Supporting the Area Manager South Center Italy in enhancing the efficiency and effectiveness of processes related to customer service delivery. This involves coaching, supervising, and fostering the empowerment, satisfaction, and professional growth of team members.
- Acting as a facilitator to assist the Area Manager South Center Italy in resolving all business issues or claims concerning scheduling, technical compliance, and invoicing.
- Monitoring the performance of team members through relevant Key Performance Indicators (KPIs), with a focus on customer satisfaction, audit quality, and adherence to Regional/Country procedures.
- Supporting the achievement of established Profit and Loss targets for the area, emphasizing project profitability improvement through chargeability, resource and qualification capacity enhancement, and optimization of scheduled activities.
- Providing adequate technical induction for new hires.
- Ensuring the operational utilization of audit production systems and related tools.
- Cultivating a strong and positive teamwork environment within the department and across the organization.
- Promoting knowledge sharing and dissemination of best practices within the department and throughout the organization.
**Reporting Structure**:
You will report to the Area Manager South Center Italy.
**Performance Evaluation**:
Performance will be measured against established KPIs, with regular evaluations by the Area Manager N/CS through processes such as the Managing Individual Performance (MIP) and Customer Satisfaction surveys.
**What we offer**:
**What we offer**:
- The possibility to join a worldwide business assurance market leader with strong values and commitment (We Care, We Dare, We Share).
- Continuous training and professional improvement.
- Benefit package (company car, laptop, smartphone, restaurant allowance).
- The possibility to join the DNV's sanitary insurance available for all employees. Smartworking when not required to deliver on-site audit.
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.
**About you**:
- Qualified multi-scheme lead auditor.
- Valid driver's license.
- Fluent in Italian with a good command of English.
- Ability to handle challenging situations with effective prioritization and quick action.
- Highly motivated with a commitment to delivering targets.
- Solution-oriented mindset with a pragmatic approach.
- Demonstrated resilience and a sense of urgency.