DHL Global Forwarding Italy is looking for the following position: n. 1 – LCL Hub Import Operations Supervisor Key tasks:Supervise the development and administration of LCL Hub plans and supervise processes at the LCL Hub location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments, in line with business strategy and objectives.Guide team members in achieving efficient and safe handling and transportation of all customer materials.Execute Import LCL plans and processes to provide sea freight forwarding for internal and external customers in accordance with customers' requirements to grant operational excellence and high customer service level.Organize, split and plan day-to-day work of LCL Hub Import Operations Specialists and supervise LCL Hub Operations activities.Set, communicate, and monitor indicators of consolidation efficiency.Identify training needs and opportunities to develop a highly skilled functional department.Identify and resolve recurring issues, and suggest modifications to LCL import work methods focusing on increasing effectiveness and efficiency.Monitor operational metrics at shipment level in order to ensure adherence to global standards and grant continuous improvement processes.Interact with Operations and Customer Service, if required.Requirements:Great knowledge of OFR & LCL Import Product.More than 2/3 years on Ops/CS roles OFR.English Level (B2/C1 - intermediate +/Advanced).Good administration skills and orientation to details.High communication and negotiation skills.Open-minded attitude and capability to adhere to customers' needs and requirements.Team working attitude.Good capability to work under pressure.Self-directed and proactive working style.Proven project management skills recommended.Flexibility and ability to adapt to new challenges and to non-standard activities.
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