Job DescriptionAre you eager about navigating the exciting world of managing strategic "Land Experience projects" following the "Costa Manifesto" for sustainable and inclusive tourism?Within our Guest Experience department, you'll have the opportunity to showcase your skills in designing new Land Experiences and fine-tuning options already in our portfolio to ensure authenticity, memorability, and distinctiveness as well as fully respecting the new Brand Positioning and related USPs.Who we are:Welcome to our global community!
We take pride in our diverse community of over 20,000 professionals from 70 different countries and cultures.
At Costa, we believe in open communication, positivity, and support.
We foster an environment built on trust and transparency, where everyone's voice is heard.How you'll live your ambition:From our offices in Genoa, as a Land Experience Specialist you will play a pivotal role in designing and implementing new and strategic land experiences.Within the Guest Experience department, you will have the opportunity to exert significant influence in designing excursions, improving and finding innovative solutions for the management of itineraries and land experiences.Demonstrate your passion:You will design and implement new and strategic land experiences.You will maintain commercial relationships with worldwide tour operators and partners.You will identify and develop Land Experiences narratives and concepts.Get things right:You will be able to negotiate and source new strategic products.You will constantly acquire information on new touristic trends and new opportunities in different destinations.You will manage the continuous fine-tuning of existing products based on inspection trips, guest, and tour operator feedback.You will highlight your analytical skills by analyzing cost and revenue trends.Safety First:Thanks to your experience, you will be able to handle setting up products in the departmental systems.What Makes You Unique:An academic background in Hospitality and Tourism Management, Languages and Cultures for Business and Tourism, or Economics.Your experience in the tourism field, travel agencies, and tour operators will be essential.Very good knowledge of global tour operators / digital practices.Excellent communication skills to promote an environment of open and transparent communication, essential for our collective success and cross-department collaboration.Willingness to travel to monitor the shorex guest experience and delivery.Good knowledge of the MS Office package.As a global citizen, you embrace diversity and communicate fluently in English, and preferably, a second foreign language.Why Costa:Your role is going to shape our Guest Experience department.
We can offer you the opportunity to explore your potential in the cruise industry, working with high-quality standards and international stakeholders.You'll be a vital part of our Genoa office, where our strategies come to life and our ships set sail.
Plus, you'll have the flexibility to work remotely, adding an extra layer of freedom to your experience.Diversity, Equity Inclusion:Costa is like a world within a world.
Shipboard and shoreside, we are an extraordinary melting pot of different backgrounds, experiences, ages, and cultures.
Each of us brings unique insights and perspectives.
All of us are valued and respected for who we are.
Costa is a global community where everyone belongs.Join us, let's set sail on an unforgettable journey together.
Apply today to drive success and live your ambition!
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