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L1 NOC Operator Country/Region: It
Connect with Eutelsat Group Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world's first GEO-LEO integrated global satellite operator.
As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, provide wholesale broadband Internet access services.
With Eutelsat Group You'll Get To:
Pioneer the future of Space Technology Bring connectivity to remote frontiers Collaborate with customer-centric experts Embrace cultural diversity in our global team Where your skills ignite opportunities & you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we're united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.
Who You Are: The L1 NOC Operator shall implement the current activities aimed at monitor all Eutelsat Group networks and infrastructure to ensure the availability of connectivity services for GEO and LEO services. He/She is in charge of customer support for technical and communication issues following general purposes and system and services specific procedures agreed and in coordination to on duty Controllers.
What You'll Do: Respect a 24/7 shift, requiring working days including Saturdays and Sundays and working hours that include night shifts. Put in place the necessary configurations to allow remote stations to be entered in Network Operational Database and to insure the set-up of services, according to specific procedures relevant to the requested services. Provide assistance to Customers in insuring the set-up, activation and entering into service of remote terminal equipment, putting in place the required procedures to insure qualification and validation of remote installations to be allowed entering the networks and being able to provide the requested service. Monitor the whole networks and single remotes status and performance, he/she shall provide assistance to Customers in solving specific anomalies that may be related to single or multiple remote installations, using specific procedures and identifying the sources of service unavailability or service level degradation. Interact with Customers in the field via web interaction, email and voice communication, insuring a good level of communication and helping Customers of different nationalities and cultures to solve complex problems that may be involving local infrastructure. Regularly implement a number of procedures in order to continuously monitor system and service performance, he/she will escalate to on duty Controllers those events that are not covered by specific procedures or that are not manageable by his knowledge basis. What it Takes: High school graduation Fluent English and Italian Adaptability working on 24/7 shifts Proactivity Customer Oriented approach Positive approach Windows and Office suite knowledge What We'd Love:
Infrastructure monitoring Telecommunication and IT systems knowledge with particular focus on networking and satellite systems Where You'll Be: Cagliari, Italy.
The Operator function will be assured on a 24/7 basis. Working hours are arranged in three shifts of 9 hours each (8 working hours + 1 hour break).
For this position, an initial one-year contract is foreseen. The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat group and acknowledge notice of, and understand the terms of Eutelsat's Privacy Policy (as amended from time to time). This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.
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