Keyholder, Sales Associate, PT (30 hours) - Castel Romano At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.
The Keyholder, Sales contributes to the achievement of the store's profitability and Key Performance Indicators by effectively performing the responsibilities of a leader on duty, providing customer service aligning with Under Armour's core values while working as part of store leadership to accomplish operational excellence.
This role also serves as the go-to leader in the absence of the Assistant Store Manager and is responsible for opening and closing stores.
Your Impact As part of the store leadership team, supports in driving sales and retail/omni KPI target achievement. Act as the leader on duty and consistently models the brand's Athlete service standards and selling behaviors. Provides in-depth information related to a wide portfolio of technical products. Seeks and offers solutions to athletes based on their requests. Brand image & Customer Experience Supports in training teammates to provide a service/selling culture unique to Under Armour. Uses advanced functional expertise to drive sales and Athlete loyalty. Shares, guides, and trains basic core and seasonal product knowledge to junior teammates. Retail Operations Responsible for keeping the store key, opening and closing store according to Standard Operating procedures. Train and lead teammates in the execution of daily operations aligning with UA process and policies. Partner with the rest of store leadership in maintaining standards covering merchandise and floor sets. Evaluate store sales and payroll goals using payroll reports and tools; make scheduling adjustments to meet business needs. Ensure store audit compliance and shrink results meet company loss prevention standards. Adhere to Loss Prevention policies and advise rest of store leadership of unusual internal or external activity. Assume Keyholder, Stock responsibilities as necessary. Maintain and support store safety standards and communicate teammate accidents/injuries/concerns to rest of store leadership immediately. Communicate clear priorities, sales and KPI targets to sales teammates to achieve the targeted levels. Support UA strategies to drive sales and operations; observe sales trends and advise the rest of store leadership of opportunities. Support the Store Manager and Assistant Store Manager, Retail Operations Team, and local HR during onboarding and continuous training. Qualifications Advanced numeracy, literacy, and advanced communication skills. Fluent in local language and basic verbal English skills. Basic people management skills. Proficient in use of computers and other technology. Effectively communicate with athletes, teammates, and leadership. Adjusts to new ideas/methods of working. Knowledgeable of store operations, visual merchandising, stock room, risk management & safety. Knowledge and understanding of employment laws including compliance with federal, state, and local requirements. Moderate knowledge of industry/retail operations and applying this knowledge to create solutions. Advanced selling experience and comprehensive industry understanding. Ability to work a flexible schedule, including holidays, nights, and weekends. Requirements Two years experience in a sports/apparel & footwear retail environment required. Exposure to Keyholder experiences. High School education or equivalent. Availability to work a flexible schedule, including holidays, nights, and weekends. Physical Requirements Ability to handle or relocate products up to 25 lbs/12kgs. Able to stand and move about for extended periods of time with short breaks to handle products. Ability to freely access all areas of the store; including the selling floor, stock and register area. Reasonable accommodations may be made to assist in performing the essential responsibilities. Our Commitment to Diversity At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law.
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