**Summary**
The Key Account Manager is responsible for interfacing and managing a key customer located in Ontario.
In 2021 Sigma has signed an important contract for delivering, installing, maintaining Ticket Vending Machines (TVMs) and this contract will be executive most likely up to 2032.
Today the company is terminating the production and it is entering in the installation phase which will last for several month.
**Activities/Responsibilities**
- Support the Project Team located in Italy and our Canadian local partner in charge for the installation and maintenance, by attending meetings and calls with the client.
- Coordinate on field the Project and installation team.
- Ensure efficient communication between all parties involved in the project and produce periodic reports to the Management.
- Assess performance of the devices installed, by monitoring and reporting discrepancies from contractual KPIs.
- Assist the client for any additional request which may increase business out of the current Scope of Work.
- Identify, in strict co-ordination with our international sales director, prospects in the public transportation suitable for Sigma's Ticketing Solution portfolio.
- Carry all necessary pre-sales activities by, but not limited, conducting presentations of Sigma and its solutions to prospects.
- Participation of events, shows in Canada and US.
- Monitor and report trends and competition scenario in the public transport ticketing industry.
**Re**quirement**
- Based in Ontario.
- Bachelor's Degree field of Business, Marketing, Engineering or Technology.
- Five (5) + years of experience of dealing (Project management and/or Sales) with large accounts, especially in the public sector (B2G).
A direct experience in Public Transport industry will be taking in high consideration.
- Exceptional communication skills are required, including written, verbal, and presentation skills.
- Strong familiarity with business development, project management, and market research practices, methods and techniques is required.
- Ability to work a flexible schedule to meet the business needs, also considering the time difference between North America and Italy.
- Travel is required: estimated 20-30 %