Description Your opportunityWe are currently seeking a Sales Channel Operations Specialist who will report to the Sales Channel Operations Coordinator as part of our dynamic Sales Channel Operations team in Padova.
You will be responsible for:Managing the order to cash flow of the allocated customer portfolio in a timely and accurate fashionDriving and coordinating customer portfolio activities with relevant Sales and Operations functions towards customer service excellence, revenue targets and optimizationEnsuring compliance with business policiesHow you will contributeYou will hold complete ownership of assigned customers' portfolio and related lifecycle, with the aim of optimizing both Operations and Sales resultsYou will hold complete ownership of proactive planning and execution of activities and estimations towards revenue targets in a seamlessly efficient operational flow:Complete order flow management from order acquisition to order invoice in compliance with agreed trade termsDelivery flow management by liaising directly with Planning, Logistics and customer whilst acting as first point of contact in the event of any query/issueRolling pick&pack effort planning to facilitate Logistics volumes management in a timely fashionChannel/customer portfolio analysis and landing estimation to the benefit of Sales and wider Operations AreaProactive identification of missing orders against target and timely involvement of Sales towards customer chasingOrder proposal (where applicable) based on channel/customer/assortment or other relevant criteriaKey sales/customer-related analysis and reporting to the benefit of both Sales team and customerSupport during sales events such as Buying Days/Sales Campaigns, brands/product presentations, customer visits, etc.
through active participation in both organizational preparation and live execution.Customer master data management ensuring timely maintenance, accuracy, completeness and integrity of all information including pricingBackorders and open orders portfolio management to ensure a clean sheetYou will drive Commercial Returns Management in compliance with agreed trade terms as well as with official internal guidelinesYou will act as customers' first point of contact in case of order to cash topicsYou will actively monitor efficiency of existing processes against your own portfolio, propose to Line Managers and support them in implementing and enhancing customer service-related procedures and/or system enhancementsYou will participate in ad-hoc sales-related activitiesWho you areYou have a business related degree, or equivalent business experienceYou have 2+ years of work experience in a B2B customer service environmentYou are fluent in English (minimum C1), with any additional languages of significant advantageYou are experienced with SAP usage, implementation of the same being an advantageYou have international Sales experience within a B2B environment of advantageYou have good business knowledge of order-to-cash flowsYou have working knowledge of Incoterms and customs rulesYou can prove good working knowledge of Office Pack (Excel, Power Point, Word).Proactivity and teamwork are your top prioritiesYou are thoroughly customer-orientedYou have a high, demonstrable level of flexibilityYou have a high, demonstrable level of initiative and sense of ownershipEmpathy, passion and enthusiasm best describe youYou are a problem-solver with strong focus on resultsYou are genuinely curious and not afraid of innovationYou aim at trustworthy, clear and open communicationWhy work with us?
This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow.
Talent development is a managerial principle at Kering and we are committed to fostering internal mobility.
Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce.
We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace.
It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.
As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.Job TypeRegularStart Date2024-09-01ScheduleFull timeOrganizationKERING EYEWEAR S.P.A.
