KERING EYEWEAR Project Manager Customer Operations Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique 'ensemble' of powerful brands. We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast-growing segments: Luxury and Sport & Lifestyle. Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.
How you will contribute
Developing initiatives of processes optimization
Analyzing business and user requirements, translating into proper system requirement specifications
Assisting the project team during the business requirement analysis, process design, IT system development, go-live, and roll-out phase
Collaborating to the improvement of tools and software application across the Regions, working with all business functions involved (Sales, Information Technology, Customer Service, Supply Chain, Finance, Logistics, Planning)
Collaborating on the Customer Operations processes development initiatives in all the project phases
Participating in solution option evaluations with IT teams and business partners
Collaborating in system development initiatives both during implementation and post-implementation phase, assisting in integration, testing, and key user training
Being responsible for Microsoft Dynamics 365 system developments and enhancements
Developing implementation plans and associated documentation
Supporting the Customer Operations team in analyzing and solving operational problems
Who you are
Master's degree in engineering or management
5-7 years of working experience in a similar role
Experience with Microsoft Dynamics 365 system implementation and/or use is an advantage
Knowledge of order-to-cash flows
Knowledge of CRM systems and BI applications is a plus
Knowledge of SAP ERP systems is a plus
Knowledge of Microsoft Office Suites (Excel, Access, PowerPoint, Word, SharePoint)
Knowledge of emerging digital technologies
Fluent in English
Project management and strong analytical skills
Proactive, problem solver and able to work on own initiative
Team player with a proactive orientation to results
Pragmatic, business acumen driven and precise
Able to prioritize work effectively
Capable of working under pressure and leading multiple projects with tight deadlines
Why work with us
This is an excellent opportunity to join the Kering adventure in a moment of extraordinary growth and become part of a thriving team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
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