Summary
About us
Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique 'ensemble' of powerful brands.
We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.
Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.
Job Description
- Your opportunity_
We are currently seeking a Customer Service Ambassador French speaker to join our corporate team in Padova Headquarter.
- How you will contribute_
- Ordering flow management, from order acquisition to order entry in compliance with agreed trade terms
- Handling customer inquiries using different communication channels
- Researching information using available sources
- Managing and solving customer complaints
- Identifying and escalating priority issues
- Providing customers with product and service information
- Monitoring customer requests and queries
- Mapping interactions' information according to standard operating procedures
- Creating new business opportunities through a proactive approach
- Who you are_
- Bachelor / Master's degree (preference: Languages / Translation and Cultural Mediation)
- Native speaker or equivalent (level C2) French
- Additional knowledge of German, Spanish or Portuguese is a plus
- Please note that English and Italian are mandatory
- Ability to work within fast growing environments and contribute to build a new organization
- Work experience in a B2B customer service environment
- Good working knowledge of Office Package (Excel, Power Point, Word)
- Plus: experience with CRM and SAP tools
- Plus: knowledge of sales principles and methods
- Plus: knowledge of order-to-cash flows
- Excellent verbal and written communication skills
- Customer-oriented
- Passion and enthusiasm
- Curiosity and innovation
- Problem solving
- Focus on results
- Team player
- Why work with us?_
This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow.
Talent development is a managerial principle at Kering and we are committed to fostering internal mobility.
Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Job Type
Fixed Term (Fixed Term)
Start Date
2024-12-16
Schedule
Full time
Organization
KERING EYEWEAR S.P.A.