For our Italian Branch located in Caponago (MB), we are seeking a committed and proactive:
Manager Global KAM
In collaboration with the Sales department, the candidate will assume prime responsibility to lead the Key Account Management "KAM 360°" initiative of the Systems Division.
Main tasks for the position will include:
Own KAM 360° process and list of global Key Accounts.
Guide and support Key Account Managers in their role.
Coach the global Sales team on KAM process and management of KA at regional level.
Challenge the Key Account Managers on the definition and implementation of a medium- to long-term strategy as well as yearly objectives for their respective Key Accounts.
Prepare, update and distribute procedures and templates.
Ensure quarterly reports are prepared and distributed.
Ensure KPIs are set and tracked for each Key Account.
Supervise customer satisfaction survey / VoC process with Key Accounts.
Drive initiatives to maintain and grow the Key Accounts satisfaction level.
Lead the SYST Key Account Managers community through regular 1:1 and team meetings.
Align with Service division through regular exchange with SERV Global Key Account Manager.
Create visibility of KAM 360° throughout the company and encourage contribution of other departments to the defined KA strategies.
Propose Key Accounts list update to VP Sales when necessary, with rationale, proposed Key Account Manager and Executive Sponsor names.
Extend the existing global KAM 360° initiative with a new concept for regional Key Accounts.
Act as a Key Account Manager for one or several Key Accounts.
Candidate Profile:
Bachelor's degree in business or technical field.
10+ years experience as a Sales Manager for similar products and/or applications.
Direct Sales Management of large accounts.
Functional team management experience.
We are looking for:
Team leadership and coaching skills.
Structured and organized personality.
Strong customer-centric mindset.
High degree of autonomy.
Able to develop and entertain relationships with multiple internal and external stakeholders.
Embrace BC Values & Behaviors: Partnership, Passion, Performance, Responsibility.
We offer:
Structured induction process.
Flexible and hybrid working conditions.
Versatile and autonomous activities and tasks.
Working environment with professional development opportunities.
Participation in job-related training and further education.
Appreciative cooperation with a family-like corporate culture.
Demonstrated lived values that value diversity.
Dynamic, international environment with committed employees.
We look forward to receiving your complete application documents.
Burckhardt Compression creates leading compression solutions for a sustainable energy future and the long-term success of its customers. The Group is the only global manufacturer that covers a full range of reciprocating compressor technologies and services. Since 1844, its passionate, customer-oriented and solution-driven workforce has set the benchmark in the gas compression industry.
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