remote type- Hybrid- locations- Milan Office - Italy- time type- Full time- posted on- Posted Today- job requisition id- JR07391 About Us:
The payments market is the most exciting technology market in the world today for good reason.
McKinsey values it globally at over $2 trillion and it's growing between 13-15% year-on-year.
Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it's not just the Silicon Valley brands.
Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.
Planet are a technology company that's transforming payments by putting the customer experience first.
We help our customers deliver a better experience for guests, shoppers, and consumers everywhere.
We operate in a market that continues to evolve and expand, partnering with the world's most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.
To meet consumer demands, payments must be simple, safe, and invisible.
The only way to do this is to fully embed payments in the software and networks that runs business.
By combining networks, software and payment technology, Planet's creating a world of connected commerce, that makes payments feel good.
We're growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we've the financial capital and expertise to grow our capabilities and reach through acquisition.
What you will do:
- Maintain high-standard relationship with the customers at all levels and in all departments;
- Identify upsell and cross-sell opportunities, and a timeline for achieving goals
- Account Plan creation: the KAM will create individualised account plans for each customer.
- Customer performance tracking: the KAM will monitor relevant data sources to track customer performance.
- Delivery of Quarterly Business Reviews (QBRs): the KAM should review performance with customers on a quarterly basis.
- Ramp up of new accounts/products/services: the KAM is expected to track realised revenue/volumes against forecasted revenues and maximise actuals based on effective ramp up.
- Renewal of existing accounts: the KAM is responsible for the coordination and negotiation of renewed accounts, contracts and amendments.
- Customer information administration: the KAM should endeavour to maintain all customer information updated in Salesforce and other relevant data repositories, including but not limited to storing of latest versions of customer contracts.
- Coordination of major incident resolution: the KAM should take ultimate accountability for their customers, so when a major incident occurs they should coordinate with internal and external stakeholders to ensure that normal service resumes as rapidly as possible.
Who you are:
- Networking Background and/or Expert in the Hospitality industry
- Sales Skills and Success managing dynamic account portfolios
- Have excellent Italian communication and presentation skills; business English is required
- Good decision making, problem-solving, and negotiating skills
Why Planet:
Planet is an equal-opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce.
We would love to hear from you.
About Us
- Company Background- Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.- Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.- With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.