Working days/hours: Monday to Friday, 40 hoursMain responsibilities: what you will doProvide first-line technical support for ITOT systems.Collaborate with specialist technicians from third-party companies during maintenance and upgrade activities.Contribute to resolving issues related to data quality, system configuration, and access to regulated production resources.Perform routine software maintenance for automated systems in pharmaceutical production environments (GxP):Administer user accounts for business applications and automation systems.Conduct periodic account audits and generate access status reports.Manage accounts for machines and equipment not integrated into centralised systems.Regularly verify backups for non-centralised machines and equipment.Manually execute backups for offline machines and equipment.Perform privileged actions not available to standard process users.Verify consistency and synchronise time settings for offline systems.Support the updating of service and technical documentation.Work responsibly and safely, adhering to client quality guidelines and manuals, both ITOT-specific and general.Accurately track activities within the designated ticketing system.Document adverse events and failures in line with client operating procedures.Actively contribute to enhancing customer satisfaction.Essential requirements: must-have skillsStrong passion and curiosity for the IT sector.Excellent attention to detail.Proficiency with collaboration platforms (MS Teams, MS Outlook, Google Mail) and productivity tools (MS Office, Google Docs).Basic understanding of operating systems and distributed directory environments.Strong interpersonal and communication skills.Ability to thrive in dynamic environments and projects, collaborating effectively within multidisciplinary teams.A proactive problem-solver with a self-driven approach to learning.Basic proficiency in the English language.Ability to work both independently and as part of a team.Secondary education diploma, preferably in a technical or scientific discipline.What We OfferCompetitive compensation package, including welfare benefits, commissions, and additional perks.Opportunity to work with a top-tier consultancy in the Life Sciences sector.Ability to make a meaningful impact on business growth.Supportive and collaborative work environment.Performance-based incentives and professional development programs.
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