You will be responsible for coordinating and supporting sales office operations, you will take a lead in customers contact management ensuring new customers and ship-to addresses are set up, in accordance with the business's approval matrix.
In this role, you will also work with sales leadership on maintaining customer price files within the relevant local ERP, including mass price file updates, discounts and promotions.
Create additional ship-to addresses for existing customers in ERP, Set-up new customers in ERP (upon sales request and approval matrix), Regular review and maintenance of customer base. Active/Inactive maintenance, Ensures relationships are built other departments, overseeing customer satisfaction, and coordinating activities with sales personnel, Regular review of possible leads/opportunities in Salesforce and combine weekly report for progression and business visibility, Identify customer ordering trends such as frequency and pattern of orders. Instigate relevant communication with sales/customer and keep comms channels open when ordering trends differ, Keeping track of NPD and work internally with sales to aid promotions of any additional products that could work with a customer's portfolio, Keep regular maintenance of CRM (Salesforce) and review of sales logs/opportunities. Raise internally to Sales any discrepancies, Maintain customer pricing in ERP (including discount and promotions) following the requests of sales manager (and correct approval), Helps support on special projects linked to Sales/Service effectiveness as and when required, Assists with developing operating policies and procedures to ensure the efficient use of resources while maintaining proper controls, Answers and handles all types of sales support related queries and concerns. For more complex or escalated queries can seek guidance from wider sales support team. 1-2 years of progressive customer service experience, Ability to communicate clearly with both internal stakeholders and customers. Ability to work across multifunctional and multicultural teams within organizational structure. Managing programs with other departments and divisions. ERP skills, good excel, English/Italian, ***Please be aware that you can apply for any internal job offer after minimum one year in current role having previously informed your manager. Please read the guidelines before handing in your application All internal employees when applying for a role are required to upload their updated and their last 2 appraisals (which can be retrieved from HR Cloud).
