GENERAL ROLE The Junior IT System Administrator will mainly involve resolving user issues by phone, remote access, and onsite.
He/She will deploy new devices, manage active directory accounts, deploy security patches, and create IT procedures for users.
The perimeter covers Italy and Greece for a total of 12 stores, 4 warehouses, and 2 headquarters.
As a consequence, travel is required.
The role will be based in the Milano Head office.
MAIN RESPONSIBILITIES Provide an excellent level of support and communication to 350 users across 2 countries and 14 sites.
Qualify and resolve user issues in an accurate and timely manner; Configure and deploy new equipment (laptops, desktops, iOS devices, printers, and retail devices); Debugging depending on applications/hardware errors.
Testing activities for workaround or problem fixing; Create "how to" guides for common end-users' issues; IT Security: Monitoring and deployment of security patches on different company assets; Manage Active Directory accounts; Maintain inventory of user devices; Liaise with external suppliers and Headquarter IT teams based in Paris; Conduct IT inductions for newcomers.
PROFILE Bachelor's degree, preferably with an IT focus; Fluency in Italian and English.
French will be considered an advantage; Professional background: At least 1-2 years of experience in a similar role, understanding of IT processes applied to retail is a plus; Good level of experience in user support; Office Support (Microsoft Windows, Office 365 applications, Active Directory); TCP/IP networking/Wi-Fi understanding; iOS devices and MDM Management; Good cybersecurity awareness; Methodical and logical approach, problem-solving skills; Strong organizational skills; "Can do" attitude; Even-tempered with the ability to continuously multitask; Eager to grow; Able to collaborate and adapt to different levels of IT knowledge within the company; Ability to work under own initiative and as part of a team.
Hermès engages positive and passionate people who own the following requirements: Excellent interpersonal and communication skills, with a customer service orientation; Team player mentality to build meaningful relationships and ability to work autonomously; Availability, flexibility, and dynamism to function in a high-paced environment; Determined to be part of a people-centric retail project, which requires a vocation for human values, passion, and a strong aesthetic sense.
In Hermès, diversity of experience and perspectives creates a better work environment.
We value, ensure, and believe in gender equality, welcoming individuals of all backgrounds.
Join the human adventure of Hermès!
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