GENERAL ROLE
The Junior IT System Administrator will be mainly involved in resolving user issues by phone, remote access, and onsite. He/She will deploy new devices, manage active directory accounts, deploy security patches, and create IT procedures for users. The perimeter covers Italy and Greece for a total of 12 Stores, 4 Warehouses, and 2 Headquarters. Consequently, travel is required. The role will be based in the Milano Head office. MAIN RESPONSIBILITIES
Provide an excellent level of support and communication to 350 users across 2 Countries and 14 Sites; Qualify and resolve user issues in an accurate and timely manner; Configure and deploy new equipment (laptops, desktops, iOS devices, printers, and retail devices); Debug applications/hardware errors and conduct testing activities for workaround or problem fixing; Create "how to" guides for common end-users' issues; IT Security: Monitoring and deployment of security patches on different company assets; Manage Active Directory accounts; Maintain inventory of user devices; Liaise with external suppliers and Headquarter IT teams based in Paris; Conduct IT inductions for newcomers. PROFILE
Bachelor's Degree, preferably with an IT focus; Fluency in Italian and English; French will be considered an advantage; Professional background: At least 1-2 years of experience in a similar role, understanding of IT processes applied to Retail is a plus; Good level of experience in user support; Office Support (Microsoft Windows, Office 365 applications, Active Directory); TCP/IP networking / Wi-Fi understanding; iOS devices and MDM Management; Good Cybersecurity awareness; Methodical and logical approach, problem-solving skills; Strong organizational skills; "Can do" attitude; Even-tempered with the ability to continuously multitask; Eager to grow; Able to collaborate & adapt to different levels of IT knowledge within the company; Ability to work under own initiative and as part of a team. Hermès engages positive and passionate people who own the following requirements:
Excellent interpersonal and communication skills, with a customer service orientation; Team player mentality to build meaningful relationships and ability to work autonomously; Availability, flexibility, and dynamism to function in a high-paced environment; Determined to be part of a people-centric retail project, which requires a vocation for human values, passion, and a strong aesthetic sense. #J-18808-Ljbffr