Junior IT System Administrator At a glance
Job Category: IT - Support and Operations Years of Experience: Minimum 1 year Contract Type: Unlimited contract Job Schedule: Full time Locations: Uffici - Milano Legal Employer: Hermès Italie SpA Posting Date: 10/11/2024, 09:45 AM About the team
Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material. Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future.
The company brings together more than 20,000 employees in 50 countries; the Italian branch is located in Milan and provides local support and management to the 10 Stores present in the country.
Details of the job
GENERAL ROLE The Junior IT System Administrator will be mainly involved in resolving user issues by phone, remote access, and onsite. He/She will deploy new devices, manage active directory accounts, deploy security patches, and create IT procedures for users. The perimeter covers Italy and Greece for a total of 12 Stores, 4 Warehouses, and 2 Headquarters. As a consequence, travels are required. The role will be based in the Milano Head office.
MAIN RESPONSABILITIES Provide an excellent level of support and communication to 350 users across 2 Countries and 14 Sites. Qualify and resolve user issues in an accurate timely manner. Configure and deploy new equipment (laptops, desktops, iOS devices, printers, and retail devices). Debugging depending on applications/hardware errors. Testing activities for workaround or problem fixing. Create "how to" guides for common end-users' issues. IT Security: Monitoring and deployment of security patches on different company's assets. Manage Active Directory accounts. Maintain inventory of user devices. Liaise with external suppliers and Headquarter IT teams based in Paris. IT inductions to newcomers. PROFILE Bachelor Degree, preferably with an IT focus. Fluency in Italian and English. French will be considered an advantage. Professional background: At least 1/2 years of experience in a similar role, understanding of IT processes applied to Retail is a plus. Good level of experience in user support. Office Support (Microsoft Windows, Office 365 application, Active Directory). TCP/IP networking / Wi-Fi understanding. iOS devices and MDM Management. Good Cybersecurity awareness. Methodical and logical approach, problem-solving skills. Strong organizational skills. "Can do" attitude. Even-tempered with the ability to continuously multitask. Eager to grow. Able to collaborate & adapt to different levels of IT knowledge within the company. Ability to work under own initiative and as part of a team. Hermès engages positive and passionate people who own the following requirements:
Excellent interpersonal and communication skills, with a customer service orientation. Team player mentality to build meaningful relationships and ability to work autonomously. Availability, flexibility, and dynamism to function in a high-pace environment. Determined to be part of a people-centric retail project, for which a vocation for human values, passion, and a strong aesthetic sense is required. About Hermès
A creator, artisan, and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.
#J-18808-Ljbffr