Are you ready to embark on an exciting journey with us?
We live #own(y)our growth and foster an environment where innovation and personal development go hand in hand.
As a (Junior) Customer Success Manager (all genders) you are an essential part of an experienced team that is responsible for accompanying exciting projects and getting our product onto the parking lots.
Your new role With your expertise in stakeholder management and implementation, you will strengthen our position as a market leader while achieving new successes together with our excellent team as (Junior) Customer Success Manager (all genders).
You will analyse the parking processes and organisational structures of our new customers and advise them on how to make the best use of our state-of-the-art parking management software.
What to expectEnablement: Developing our new customers into experts for our product and advising them on the best possible use of WemoloOnboarding: Structured support for the implementation of Parkdepot through emails, phone calls and web demosCustomer support: Ensuring customer satisfaction by providing expert advice on parking processes with ParkdepotProactive stakeholder management: Collaboration with internal departments and customers to ensure a successful project processProcess optimisation: Continuous optimisation of our processes by automating individual work stepsInspire us byBackground & Experience: You have a degree in economics, social or natural sciences or a comparable qualification.
Ideally, you have already gained some experience in B2B customer service (customer success, account management, implementation, etc.
)Think out of the box: You work independently and autonomously and impress with your proactivity and solution-orientated thinkingWhat sets you apart: Analytical thinking as well as structured and thorough work are among your strengthsTools: Confident handling of G-Suite and ideally initial experience with CRM tools (Salesforce etc.
)Language skills & mobility: You speak Italian at a native speaker level as well as business fluent English.What we offer youFlexibility: Our model allows you to tailor your work schedule to your unique requirements, ensuring maximum flexibilityWorkation: Work in inspiring locations during your Workation for fresh ideasSecurity: Your workplace security is ensured by our profitable business modelMeasurable goals: Our OKRs allow you to directly measure your impact on our product and company successEvents: Celebrate our successes at our legendary team events and OKR partiesDevelopment: Take advantage of our language courses or in-house training programs to learn new skillsEquipment: Decide on your own equipment to work efficiently and comfortablyDress code: Dress in a way that makes you feel most comfortableInnovation through diversity
Regardless of your background, origin, gender identity, or individual circumstances, it's your personality that interests us.
That's why we're committed to building a culture of collaboration and respect, where every team member has a voice, can grow, and feels valued with us.
Still here?
Then we could be a perfect match!
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