Job Description - Junior Business Analyst (14003380D20240919)DISCOVER your opportunityAXA's Management Committee is driving a unique strategic initiative – AXA Digital Commercial Platform (DCP) – designed to transform AXA's value proposition.
Through AXA DCP, AXA will serve existing and new clients and partners through an evolving business model, focusing on risk prediction, prevention, and management.AXA DCP relies on creating a platform of AXA's risk insights, risk management, and risk prevention capabilities to enhance and support our service offering to commercial clients and third parties.
End users will be able to access a broad selection of data built on existing or developing AXA assets.
The platform will also create value by monetizing unique capabilities and services for our customers, aggregating, and delivering insights from unique data sets with external partners, and fostering end-customer relationships in alignment with brokers.AXA DCP aims to:Improve our underwriting pricing and claims capabilities across the commercial lines book of business of AXA GroupCreate a platform for risk management and prevention servicesBuild an ecosystem of business partnersWhat will your essential responsibilities include?CLIENT OPERATIONSHandle user onboarding from beginning to end, ensuring a customized one-on-one approach, contacting each user directly, and accompanying them through all steps of the onboarding process to ensure adoption.Manage the relationship with AXA XL stakeholders to ensure smooth client onboarding processes.Manage and improve processes to succeed in the relationship between users and AXA Digital Commercial Platform.Analyze client data to report valuable insights about client activities.Collaborate with AXA DCP functions to use client analytics to improve our service to clients.Define the user onboarding process and coordinate with the service desk.User requests triage and support to users.Client and user database management.TRANSVERSAL RESPONSIBILITIESMonitor AXA DCP's progress and performance to ensure timely and effective delivery to management and other stakeholders (primarily AXA XL and AXA Group).Become the owner of specific projects to execute Go To Market initiatives, client campaigns, or new initiatives.Support the team in the Service Creation journey (from service design to service creation and go to market) aligned with AXA DCP's way of working.Work effectively with relevant stakeholders for efficient service implementation to challenge hypotheses.Create consistency among services project teams supporting the identification of dependencies, synergies, new potential features, and perspectives.We're looking for someone who has these abilities and skills:Proven analytical and problem-solving skills.Ability to work with cross-functional teams to deliver on a common goal.Interpersonal skills and the ability to develop relationships with team members.Good communication and presentation skills, written and verbal.
English is required; any other languages are a plus.Ability to multi-task and work under pressure.Management of stakeholders and their expectations.Location: IT-IT-LombardyWork Locations: IT Milan Corso Como 17 20154Job Field: Not AssignedSchedule: Full-timeJob Type: InternshipJob Level: Entry Level #J-18808-Ljbffr