Company Description
MET Energia Italia is the Italian subsidiary or MET Group, an integrated European energy company, headquartered in Switzerland, with activities in natural gas, power, and renewables, focused on multi-commodity wholesale, trading and sales, as well as energy infrastructure and industrial assets. MET Group is active in 14 European countries, with 700+ permanent staff in Austria, Bulgaria, Croatia, Germany, Hungary, Italy, Romania, Serbia, Slovakia, Spain, Switzerland, Turkey, Ukraine, and the United Kingdom.
**Job Description**:
As we continue to evolve our client portfolio and expand, MET Energia Italia is now looking for a talented Junior Back Office Specialist, who will be contributing to the growth of the company in the Italian market. You will have to identify potential areas of optimization and present your suggestions in a structured manner to the Back Office Manager, while bringing your invaluable contribution to our daily operations:
- Provide outstanding support to our customers and sales brokers, handling incoming requests and complaints;
- Solve requests using established procedures and collaborating with other internal teams, always going the extra mile to find solutions outside of the defined instructions/parameters;
- Track all requests until resolution in the CRM (Salesforce), maintaining accurate records about necessary actions and discussions;
- Respond to all incoming requests in a timely manner, achieving agreed customer service levels and standards;
- Provide feedback to management on problematic cases and areas for continuous improvement by taking into consideration customer needs and requests;
- Take the initiative to develop solutions in the areas of process and IT to streamline processes and to optimise the customer experience;
- Comprehend the needs and requirements of customers in order to bring strategic value to them;
- Promote customer needs as the key driver for business goals and initiatives;
- Identify customer service trends and contribute to the development of customer service policies and procedures;
- Be active and ready to take on new challenges in other areas of MET based on your career growth objectives.
**Qualifications**:
- Excellent skills to deal with clients and to act under pressure;
- Outstanding verbal and written communication, active listening skills;
- Strong problem-solving skills, attention to detail and critical thinking;
- Helpful and proactive manner with a customer service orientation;
- Accuracy and attention to details;
- Hands-on approach and able to simultaneously control multiple tasks;
- Flexible and able to adapt to rapidly changing situations and priorities;
- Well organized, autonomous with time management and planning skills;
- Fluent in Italian; good knowledge of English;
- Proficient in MS Office, with advanced skills in Excel and Outlook.
Additional Information
You will be part of a dynamic, innovative growth company which embraces new ideas and encourages everyone to contribute to our strategy.
We have an open, informal culture and we trust our people to get the job done - so we will also give you plenty of autonomy.
You will be working in an international environment which creates opportunities to share knowledge and work together with colleagues from other MET subsidiaries, mainly from the Swiss office.
You will be offered an initial internship contract of 6 months. The contract renewal will be based on a performance review of your activities and objectives achieved over the initial period, with the potential to become in a few years a leading figure in our organization.