**AFTERMARKET TECHNICAL SUPPORT**
MultiAir Italia Srl - Multiair International
- The Role:_
**Mission**
**Job description**
- Provide remote technical support and organize trainings for Official Dealers in relation to specific products
- Check constantly ECB bulletins and the technical documentation related to the products part of our portfolio
- Handle through dedicated tools the requests of technical support, certifications and documentation raised by customers
- Keep customers updated about the actions required, related to ECB with priority I and II
- Handle warranty requests, following the whole approval/rejection cycle, checking invoices and reports to Product Company through the dedicated tools
- Report eventual technical issues to the product company
- Keep a constant relationship with the Product Companies and specifically with technical support
- Support colleagues whenever possible in relation to the area of competence
- Occasional travel to customer sites and workshops / offices
- What we expect from you:_
**Experience requirements**
- Know-how about industrial environment
- Proven experience in maintenance services on industrial equipment
- Customer orientated and reliable
- Technical expertise, combining mechanical and electrical components
- Excellent communication skills to work at all levels within an organization
- Experience in compressed air technology or related products will be an asset
**Knowledge**
- Fluent in English (other language will be an advantage)
- Strong PC skills with MS Office, Excel, and Outlook
- Knowledge about PLCs and Inverters will be a plus
- Driving license
- What you can expect from us:_
- A friendly, family-like atmosphere
- Plenty of opportunities to grow and develop
- A culture known for respectful interaction, ethical behavior, and integrity
- Access to global job opportunities, as part of the Atlas Copco Group
Multiair International is a customer center based in Robassomero (TO) belonging to Compressor Technique Business Area of Atlas Copco Group.
It is a 100% indirect business company serving many brands and dealers worldwide.
Yearly turnover is roughly 50 million Euros with 20% coming from aftermarket business.
Multiair counts a total of 32 employees, 7 of them located abroad.
**Start a journey of endless opportunities**
At Atlas Copco we believe in challenging the status quo, always looking for a better way.
Our leading-edge technology and great ideas enable us to innovate for the future.
We believe that passionate people make it happen.
You are a brand ambassador and our face towards our customers.
With us you drive your own professional journey and you are empowered to act.
We offer a wide range of interesting job roles and many opportunities to grow.
This is where it begins - Join us at the Home of Industrial Ideas.