Jr Customer Service Specialist_Fixed-term contractPosition SnapshotFixed-term contract (1 year), full timeDegree in Management Engineering, Economics or similarPreferably 6 months/1 year of experience in one of the following areas: Operations / Supply Chain / Credit / Generating DemandFluent in Italian and EnglishNestlé welcomes people with disabilitiesPosition SummaryThe Customer solution Analyst will support Nestlé and Purina business for the customer service activities, order management and reports.
The CSA is highly involved in administrative activities, reporting and customer complaint resolution for the Customer Service Department.This position is responsible for providing customer end-to-end support throughout the order management process for Nestlé and Purina products.A Day in the Life of a Customer Solution AnalystOrder management:Demand capture (Manual creation, Edi process, Cloud platform)Understand system alerts indicating order, delivery or billing/credit control issues surrounding the orderTake corrective actions to resolve issues impacting order flowClaims and deductions management:Manage and resolve issues at the point of delivery, subsequent return of stock or pricing related queriesDaily contact with public administration and private customers, sales force, and internal customers (Tender team, credit, logistics, sales support)Creation and managing orders and claims deductions reportsCollect all the customers' requests and forward them to the proper departmentWhat will make you successful?Strong Excel and Microsoft 365 knowledgeGood knowledge of Power Query, Power BI and SAPFluent Italian and EnglishAnalytical mindsetInitiative and proactivityMental agility in a flexible and dynamic environment, insight, analysis and synthesis.
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