Jr Customer Service Specialist_Fixed-term contract Position Snapshot Fixed-term contract (1 year), full time Degree in Management Engineering, Economics or similar Preferably 6 months/1 year of experience in one of the following areas: Operations / Supply Chain / Credit / Generating Demand Fluent in Italian and English Nestlé welcomes people with disabilities Position Summary The Customer solution Analyst will support Nestlé and Purina business for the customer service activities, order management and reports.
The CSA is highly involved in administrative activities, reporting and customer complaint resolution for the Customer Service Department.
This position is responsible for providing customer end-to-end support throughout the order management process for Nestlé and Purina products.
A Day in the Life of a Customer Solution Analyst Order management: Demand capture (Manual creation, Edi process, Cloud platform) Understand system alerts indicating order, delivery or billing/credit control issues surrounding the order Take corrective actions to resolve issues impacting order flow Claims and deductions management: Manage and resolve issues at the point of delivery, subsequent return of stock or pricing related queries Daily contact with public administration and private customers, sales force, and internal customers (Tender team, credit, logistics, sales support) Creation and managing orders and claims & deductions reports Collect all the customers' requests and forward them to the proper department What will make you successful?
Strong Excel and Microsoft 365 knowledge Good knowledge of Power Query, Power BI and SAP Fluent Italian and English Analytical mindset Initiative and proactivity Mental agility in a flexible and dynamic environment, insight, analysis and synthesis.
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