Jr Customer Service Specialist - Fixed-term contract Position Snapshot
Fixed-term contract (1 year), full time
Degree in Management Engineering, Economics or similar
Preferably 6 months/1 year of experience in one of the following areas: Operations / Supply Chain / Credit / Generating Demand
Fluent in Italian and English
Nestlé welcomes people with disabilities
Position Summary
The Customer Solution Analyst will support Nestlé and Purina business for the customer service activities, order management, and reports. The CSA is highly involved in administrative activities, reporting, and customer complaint resolution for the Customer Service Department.
This position is responsible for providing customer end-to-end support throughout the order management process for Nestlé and Purina products.
A Day in the Life of a Customer Solution Analyst
Order management:
Demand capture (Manual creation, EDI process, Cloud platform)
Understand system alerts indicating order, delivery, or billing/credit control issues surrounding the order
Take corrective actions to resolve issues impacting order flow
Claims and deductions management:
Manage and resolve issues at the point of delivery, subsequent return of stock, or pricing-related queries
Daily contact with public administration and private customers, sales force, and internal customers (Tender team, credit, logistics, sales support)
Creation and managing orders and claims & deductions reports
Collect all the customers' requests and forward them to the proper department
What will make you successful?
Strong Excel and Microsoft 365 knowledge
Good knowledge of Power Query, Power BI, and SAP
Fluent in Italian and English
Analytical mindset
Initiative and proactivity
Mental agility in a flexible and dynamic environment, insight, analysis, and synthesis.
Who we are, What we Believe in
We are Nestlé. We are the Good food, Good life company.
Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them Good People .
At Nestlé, we believe that recognition, inclusion, and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture, and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate.
Here at Nestlé, you will also be able to be part of the Emotional Communities , groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT+, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of.
Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.
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