Job In Germany: Service Manager (M/W/D)

Service Manager (m/f/d) Your tasks in the team You are the interface between us and our customers and make a significant contribution to customer satisfaction You are responsible for ensuring compliance with service level agreements (SLAs) with the customer You recognize the priority of faults and service requests You monitor the SLAs and coordinate the resolution of service requests and incidents where necessary You are the direct contact person for our customers and take part in regular reviews with the customer You participate in the optimization of internal customer service processes relating to service, problem and change management What you bring with you Completed studies in the field of economics or computer science Experience in service management or an equivalent activity You know the basics of ITIL In-depth understanding of software applications, business processes and their impact on a business environment as well as industry knowledge of the energy industry is desirable You communicate in an understandable and appreciative manner and find the right balance to pass on information pragmatically You have a talent for organization and are able to deal with conflicts, committed and responsible You are proactive and solution-oriented when problems arise Your written and spoken German is very good Look forward to the following benefits Flexible working time model Mobile working and/or home office Specialist career Further education and training VL and bAV Corporate benefits JobRad Employees recruit employees Feel-good factor Company restaurant Modern new building Ergonomic workstations You can find our detailed benefits on our careers page! Schleupen - who are we? We are an innovative medium-sized software company with over 550 highly qualified employees throughout Germany. In the energy and water sector, we support utility companies with commercial software solutions and comprehensive services throughout the energy transition. We are one of the market leaders in this area as well as in the "Governance, Risk & Compliance" division. With our R2C product family, we offer industry-specific, individually configurable software solutions in the complete area of governance, risk & compliance. How to apply It's important to us that you just be yourself! You can simply upload your application documents, salary expectations and earliest starting date in our online form. Would you like to add a photo, but don't have a current application photo to hand? No problem - just send us a photo that shows you as you are. We look forward to getting to know you! Start:
By arrangement Scope:
Full-time Location:
Moers Level:
Professionally experienced Contact:
Ida Weiß Phone:
+******** Schleupen SE Otto-Hahn-Straße 20 | 76275 Ettlingen