Job In Germany: (Senior) System Engineer (W/M/D) - Managed Services & Support

(Senior) System Engineer (f/m/d) - Managed Services & Support Permanent position, full-time - Weilerswist, home office, hybrid WHAT YOU CAN EXPECT Second level support:
You process second level support requests from our customers Environment monitoring:
You monitor complex customer-specific environments and optimize existing automation Collaboration:
You work closely with our consulting teams and coordinate regularly Ticket coordination:
You coordinate and forward tickets to internal or external third-level support Project tasks:
You handle project tasks resulting from support cases, such as installing patches and hotfixes Knowledge management:
You actively expand and maintain our internal knowledge base Training support:
You promote and support our trainees and students YOUR BACKGROUND Training or studies related to computer science (IT, computer science, business informatics) or IT enthusiastic career changer (f/m/d) You have very good technical knowledge of various IT infrastructures You have already proven your strong service orientation, especially in communication with customers You enjoy working in a team and proactively contribute to internal process optimizations Fluent German and good English skills are a must-have Logical and analytical thinking skills, complemented by good stress resistance, round off your profile YOUR BENEFITS Health:
The health of our employees is important to us. That's why we promote it through:
Urban Sportclub membership, JobRad with 50% employer contribution, office massage and various offers relating to your health. Learning:
We want to know and recognize current trends, you want to develop professionally and personally? We are happy to support you with internal and external training. Flexibility:
We offer flexible working models:
whether hybrid working, working from home or even working from abroad. We are open to working time models that suit you and us. Want to take a longer break? -Take advantage of the sabbatical! Team spirit:
We celebrate (with) our employees at our regular company and team events - be part of it! Support:
From company pension schemes to accident insurance, drinks flat rate and lunch allowance - all this rounds off our benefits for you! DO YOU HAVE ANY QUESTIONS? Feel free to write to ******** ABOUT US Working at edoc. With teamwork and passion for our customers, our mission is to fundamentally change working methods and processes! We offer a comprehensive package of innovative software solutions for the digitalization of business processes. To this end, we support each of our employees both personally and professionally - because their motivation and creativity secure the future of edoc! Thinking along - acting along - shaping along Experience a corporate culture that brings out the best in you through personality, flexibility and efficiency! Join our team!