DEADLINE FOR APPLICATIONS 14 September 2024-23:59-GMT+01:00 Central European Time (Rome)
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. Are you interested in further developing your professional experience while contributing to ending global hunger? Are you passionate about helping those in need? Would you like to join a global organization investing in its people?
If so, an exciting & fulfilling career awaits you! Join our diverse and passionate team that works on varied and international projects directly contributing to saving & changing millions of lives around the globe.
ABOUT WFP The United Nations World Food Programme (WFP), a highly prestigious, reputable & world's largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change.
At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP, visit our website: https://www.wfp.org WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). POSITION DESCRIPTION Reporting directly to the Global Service Management Tool (GSMT) Lead and under the general supervision and guidance of the Chief of Technology Foundational Services and the Head of IT Support Services, the ITSM/ITOM System Administrator is responsible for the development, implementation and support of the IT Service Management System. He will also provide creative solutions to resolve business problems via customer requirements based on system capability and process gaps.
Manage the day-to-day admin activities of the ITSM platform, ensuring its performance and availability to all WFP Offices. Liaise with the ITSM software vendor for support and to address any escalated issues, major changes, required maintenances, and to meet the business' specific needs. Coordinate with the ITSM software vendor for the implementation of software upgrades and patches to ensure the system remains current and secure. Work with other TEC teams to coordinate the improvement and evolution of services provided by the platform and to optimize and streamline the associated workflows. Handle incident, problem management processes, and service requests ensuring timely resolution and root cause analysis. Manage user accounts, roles, and permissions on the ITSM platform. Provide service transitions and or migrations as requested by the business units into the production environment. Provide second and third level support to Service Designers worldwide. Work with other IT teams to integrate the ITSM software with other systems and applications. Focal point of the ITSM CMDB facilitating the integration with other systems. Ensure the ITSM system complies with industry standards and best practices. Maintain comprehensive documentation of system configurations, processes, and procedures. Other duties as required. WFP LEADERSHIP FRAMEWORK WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
REASONABLE ACCOMMODATION WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at ******. Our DEI team is here to ensure your full participation in our recruitment process.
NO FEE DISCLAIMER The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable). Once your profile is completed, please apply, and submit your application. Please make sure you upload your professional CV in the English language. Kindly note the only documents you will need to submit at this time are your CV and Cover Letter. Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time. Please contact us at ****** in case you face any challenges with submitting your application. Only shortlisted candidates will be notified. All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
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