Ites Content Developer (Ftc), Consumer Customer Servicesupport

We are currently looking for a Content Developer with full proficiency/native level in Italian and Spanish language to join the European Customer Service Support team on a fixed term contract.- You will act as the 'voice of Amazon' for our customers through the writing, publishing and maintaining of customer-facing and internal documentation. You will be responsible for all customer-facing and internal documentation, including but not limited to online Help pages and Knowledge Centre documentation. Content is dependent on business and product team initiatives, as well as the development and clarification of customer service policies and procedures. NOTE: Cagliari location is available to external candidates only. Key job responsibilities - Write and publish content for our internal and external customers - Create content to address urgent or rapidly developing situations that impact customers - Make recommendations to inform content strategy - Manage several complex projects simultaneously, with a sense of urgency - Collaborate with multiple teams to gain alignment on content strategy and execution planning - Collect data and insights to inform strategic decisions - Identify opportunities to improve content development processes - Work an on-call schedule to provide content support for escalations or urgent situations We are open to hiring candidates to work out of one of the following locations: Cagliari, CA, ITA