Italy E

Daily management of E-commerce related issues and escalation cases ,coordinate internal resource ,give solution to close customer requirementMonitor and analysis return status, coordinate internal resource, optimize customer return journey, reduce return rate Monitoring and Reporting of E-commerce issues and escalationcases Identify and design new End-User management processes Identify main E-commerce escalation process efficiency improvement areas Co-operate with Online Service partner E-commerce Specialist and staff Ensure quality analysis output and clear action plan delivery Ensure best CEX in E-commerce issue management journey