The House of Mercier is seeking talented Italian Speaking Customer Support Representatives to join our elite team in a remote capacity. This is a remarkable opportunity to become a part of a luxurious jewelry brand' where your primary responsibility will be to deliver exceptional customer service to our sophisticated clientele. Your fluency in Italian will be essential in creating a personalized and delightful shopping experience for our valued customers. Responsibilities - Provide outstanding customer service in Italian across different communication channels' including phone' email' and live chat' assisting clients with inquiries about our exclusive jewelry collections. - Efficiently process customer orders' manage inquiries' and handle returns to ensure a smooth and enjoyable customer experience. - Resolve customer complaints and issues with professionalism' focusing on achieving optimal customer satisfaction. - Maintain detailed documentation of customer interactions and responses to ensure high-quality service. - Collaborate with cross-functional teams to relay customer feedback' contributing to improvements in our services and offerings. - Stay updated on product knowledge' jewelry trends' and promotional campaigns to provide informed assistance and recommendations to clients. - Support team objectives to enhance customer satisfaction and uphold the luxury reputation of the brand. Requirements - Fluency in Italian and English' both spoken and written' is required. - Previous experience in customer support' ideally within the luxury retail or jewelry sectors' is preferred. - Strong communication skills with a commitment to providing exceptional customer service. - Aptitude for resolving customer inquiries and issues with empathy and care. - A passion for luxury jewelry and familiarity with high-end products is advantageous. - Attention to detail and strong organizational skills. - Self-motivated and able to work independently in a remote environment.