The House of Mercier is excited to offer a position for an Italian Speaking Customer Support Representative for transportation services' available for remote work in Greece.
In this key role' you will assist our Italian-speaking customers by providing top-notch support and guidance regarding their transportation needs.
Your language proficiency will be essential in ensuring our clients have a seamless experience with our services.
Responsibilities - Engage with customers in Italian through various communication channels' including phone' email' and chat' addressing inquiries related to transportation services.
- Assist clients with booking processes' itinerary changes' and provide comprehensive information regarding our services.
- Handle customer complaints and feedback professionally' aiming for timely resolutions to enhance satisfaction.
- Document customer interactions accurately and maintain detailed records of inquiries and resolutions.
- Collaborate with internal teams to escalate complex issues and implement effective solutions.
- Stay informed about current transportation services' pricing' and industry trends to provide knowledgeable assistance.
- Contribute to initiatives aimed at improving customer experience and satisfaction in the transportation sector.
Requirements - Fluency in Italian and English' both written and spoken.
- Prior experience in customer support' particularly in the transportation or travel industry' is preferred.
- Strong communication skills with a commitment to delivering excellent customer service.
- Ability to troubleshoot customer inquiries effectively and provide timely resolutions.
- Familiarity with transportation services and booking platforms is an advantage.
- Self-motivated with the ability to work independently in a dynamic remote environment.
- A collaborative team player dedicated to enhancing customer satisfaction in the transportation sector.