Job Title:Italian Speaking Customer Service Agent (m/f/d) Social Media Support
100% Homeoffice (Daueranforderung) (Offen)
Job Description Experience the power of a game-changing career. Are you looking for a job that suits you and your life? Then this job is just right for you.
In this position as an Italian-speaking Customer Service Representative (m/f/d) Social Media Support, you will be the first point of contact for various customer enquiries, whether by phone, email or chat.
General Conditions: Start at the next possible dateFull-time100% home officeMonday to Sunday from 08am-11pmItalian and EnglishInboundUp to 2,500€ gross/monthYour Responsibilities: Handle customer enquiries and requests and respond to them according to need and situation.Communicate with customers via different channels (e.g. phone, mail or chat) to ensure an optimal customer experience.Address customer concerns regarding their social media account, marketing measures, and advertising effectiveness, offering them the right solution.Provide individual product advice that not only generates orders but also fulfills the real needs of our customers.Document the interaction in the customer database once the customer is satisfied.Your Qualifications: Proficient or bilingual in Italian in speech and writing.Good command of written and spoken English.Service-oriented and communicative, able to meet customers at eye level in a friendly manner.Interest in social media, online media, or digital marketing.Flexibility to cover service hours (Monday to Sunday from 08am-11pm) using a rotating multi-shift system.Confident in using a PC.German resident.Ability to fulfill the requirements for a remote workplace.Willingness to continuously expand your skills.Ideally, you already have: Experience in customer serviceA recognised qualification and experience in customer service support.What's in it for you: 100% remote work from your first day.Full-time position.Up to €2,500 gross with up to 25 vacation days and a flexible working time account.7-week (full-time) training course run by certified trainers.Regular coaching, fresh-ups, and development training.Company pension scheme.Attractive bonus of €500 for successful employee recruitment.Employee discounts with well-known partners.Opportunities for internal training and career advancement.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today via our online form and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice.
Your future place of work: Concentrix GmbH, Homeoffice, Deutschlandweit.
Concentrix is an equal opportunity employer committed to diversity and inclusion.
Eligibility to work: Only applicants who are legally authorized to work in Germany will be considered for this position.
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