Italian Speaking Customer Experience Specialist - Athens, GreeceJoin the dynamic team at Patrique Mercier Recruitment JP as an Italian Speaking Customer Experience Specialist in the vibrant city of Athens, Greece!
This role is perfect for individuals who are passionate about providing outstanding customer service and want to embrace an international work environment.
You will be the voice of our brand, guiding Italian-speaking customers through their journey and ensuring they have a seamless experience.
If you thrive in fast-paced environments and are dedicated to elevating customer experiences, we want to hear from you!ResponsibilitiesCommunicate effectively with Italian-speaking customers via phone, email, and chat to understand and resolve their inquiriesDeliver exceptional service that aligns with the company's values and standardsWork closely with cross-functional teams to address and resolve customer concernsMaintain an up-to-date knowledge of products and services to provide accurate informationRecord and track customer interactions in the CRM system for seamless follow-upContribute to ongoing training and development initiatives to foster a culture of continuous improvementShare customer feedback to help influence the development of new strategies and improvementsRequirementsFluency in Italian and English, both spoken and writtenExceptional communication and interpersonal skills, with a customer-first mindsetProven ability to thrive in a customer service environmentStrong problem-solving skills and attention to detailExperience in a customer service or client-facing role is preferredA keen interest in working in an international settingTeam player with a positive attitude and willingness to learnBenefitsPrivate Health InsuranceTraining & DevelopmentPerformance Bonus2 Extra Salaries Per YearFully Paid TrainingGreat SalaryFully Paid Relocation Package (flight, transfer, and hotel)Seniority levelEntry levelEmployment typeFull-timeJob functionCustomer ServiceIndustriesIT Services and IT Consulting #J-18808-Ljbffr