The House of Mercier is excited to announce an opening for an Italian Speaking Airline Customer Service Specialist in Athens. This role is perfect for individuals who are passionate about providing excellent customer service and have strong communication skills in Italian and English.
In this position, you will assist Italian-speaking customers with their airline inquiries and ensure they have a positive experience with our services.
If you thrive in a fast-paced environment and enjoy helping others, we encourage you to apply!
ResponsibilitiesDeliver exceptional customer service to Italian-speaking clients through various communication channels, including phone, email, and live chat.Assist customers with a range of airline inquiries such as bookings, itinerary changes, and cancellations.Resolve customer complaints and concerns swiftly and effectively, maintaining a high level of satisfaction.Document all customer interactions accurately in our customer service systems.Collaborate with airline partners to ensure seamless customer support.Stay informed about airline policies, travel regulations, and current industry trends to provide accurate information to customers.Aim to meet and exceed established customer satisfaction targets.RequirementsFluency in Italian and English, both written and spoken.Experience in customer service, ideally within the airline or travel industry.Exceptional communication skills with a strong focus on customer satisfaction.Ability to manage challenging situations and resolve conflicts effectively.Familiarity with customer service tools and systems for tracking inquiries.Strong organizational skills and attention to detail.Willingness to work flexible hours, including evenings, weekends, and holidays as needed.BenefitsPrivate Health InsuranceTraining & DevelopmentPerformance BonusGood monthly Salary2 Extra Salaries Per YearAnd More...
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