**Come and work with us.
**
Are you **Italian **native or fluent with strong **English** communication skills?
Looking to make your career in a multicultural environment in the sunny and happy **Portugal**?
**So we have the perfect opportunity for you!
**
Your future project: join our **Italian Customer Support** team.
As an **advisor **in this project, your daily responsibilities will include:
- Comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives
- Manage content and resources like FAQ to facilitate self-service for customers
- Analyze Customer Service statistics and compile accurate reports on a weekly basis
- Develop processes to improve current customer service duties through the introduction or the improvement of our systems and tools
- Work closely with other key area of the business to bring relevant customer insights to support the overall business strategy.
- Complete daily tasks as allocated in an efficient and timely manner
- Maintain accuracy and security of customer information on the database
- Monitor and control numerous concurrent tasks in tandem
- Proactively and independently work to meet targets and goals
To succeed in the role, you will need to have:
- Native or proficient level of **Italian **(C2)
- Advanced level of **English** (at least C1) both verbal and written
- Computer literate
- Excellent listening and written/oral communication skills in supported languages
- Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
- Analytical skills
- Good at building strong relationships with existing clients and accounts
- A motivated and enthusiastic personality
- Self-organized, planning and prioritization skills
- Dependable, reliable and able to perform duties with minimum supervision
- Ability to interact positively with peers and supervisors
- Patience, empathy, and a unique ability to manage stress
- Ability to work under pressure and adapt quickly to adverse situations
- Technical aptitude and the ability to pick up new technology quickly
- Familiarity with ticketing systems
- Experience with policy work, or help resource project management
- Able to follow guidelines and instructions
- Ability to keep calm and clear-headed in critical situations
- Ability to think outside the box
- Ability to demonstrate confidence when imparting information or dealing with troubled callers
- **Must hold EU citizenship or a valid work permit for Portugal**:
**Benefits.
**
- Signing bonus
- Competitive wages
- Relocation package
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
**Go further with Foundever**
We believe in memorable associate experiences.
Here, you can improve your quality of life and grow your career.
Pay: €850.00 - €1,300.00 per month
**Language**:
- italiano (required)
Work Location: On the road