Patrique Mercier Recruitment is currently hiring Italian Customer Service professionals for exciting positions with Imperial Brands.
This is an incredible opportunity that includes a relocation package, allowing you to utilize your customer service skills while experiencing a new environment.As an Italian Customer Service representative, you will be responsible for providing exceptional support to Italian-speaking customers of Imperial Brands.
This will involve handling customer inquiries, resolving issues, and ensuring customer satisfaction through various communication channels such as phone, email, and chat.Imperial Brands is a renowned company known for its high-quality products and commitment to customer satisfaction.
By joining their team, you will have the chance to work with a leading global company that values its employees and offers opportunities for growth and development.ResponsibilitiesProvide excellent customer service and support to Italian-speaking customersHandle customer inquiries and provide accurate responsesResolve customer issues in a timely and effective mannerAssist customers with product information and inquiriesProcess and manage customer orders, returns, and exchangesMaintain accurate records of customer interactionsCollaborate with other team members to ensure customer satisfactionStay up-to-date with product knowledge and company policiesRequirementsFluency in Italian and English, both written and spokenPrevious experience in customer service, preferably in a call center or contact center environmentExcellent communication and interpersonal skillsAbility to handle customer inquiries and complaints with professionalismStrong problem-solving skills and ability to multitaskDetail-oriented, organized, and able to work under pressureComputer literacy and proficiency in using various software applicationsWillingness to relocateBenefitsPrivate Health InsuranceTraining DevelopmentPerformance Bonus2 Extra Salaries Per YearFully Paid TrainingGreat SalaryFully Paid Relocation Package (flight, transfer, and hotel) #J-18808-Ljbffr