Italian Customer Service For Jewellery Shopping Platform. Relocation Package

Patrique Mercier Recruitment is currently seeking an Italian Customer Service professional for a position with a prestigious jewellery shopping platform.
This is an exciting opportunity that includes a relocation package, allowing you to work in a dynamic and thriving environment while providing exceptional customer service to Italian-speaking customers.As an Italian Customer Service representative, your main responsibility will be to assist customers with their inquiries, provide product information, and ensure a positive shopping experience.
Joining this team means working for a company that values customer satisfaction and offers a supportive and inclusive work environment.ResponsibilitiesDeliver exceptional customer service to Italian-speaking customers via various channels (phone, email, chat)Assist customers with inquiries, order assistance, and product informationHandle and resolve customer complaints in a professional and efficient mannerMaintain accurate records of customer interactions and transactionsCollaborate with team members to ensure customer satisfactionStay updated on the latest jewellery trends, products, and promotionsFollow company policies and proceduresRequirementsFluency in Italian and English, both written and spokenPrevious experience in customer service, preferably in the e-commerce or jewellery industryExcellent communication and interpersonal skillsStrong problem-solving abilities and ability to remain calm under pressureAbility to multitask and prioritize tasks effectivelyAttention to detail and commitment to delivering exceptional customer serviceComfortable using computer systems and software applicationsWillingness to relocate with the provided relocation packageValid European passport or IDBenefitsPrivate Health InsuranceTraining DevelopmentPerformance BonusSummer, Christmas and Easter bonus2 Extra Salaries Per YearFully Paid TrainingGood SalaryFully Paid Relocation Package (flight, transfer and hotel)Free Greek lessons (all levels)Discounts on services and many extrasAll sorts of Cultural and Sports and Music events organised by the client #J-18808-Ljbffr