Cross Border Talents is recruiting an Italian Customer Service Advisor to start working alongside one of our clients in Lisbon, Portugal.
Are you passionate about customer support and technologies Would you like to join one of the top BPO companies in Lisbon Our client is a global leader and one of the biggest companies in Portugal.
Your mission as a Customer Support Agent is to support their activities offering the best quality service to their customers while working with prestigious worldwide brands.
Work Conditions:
Competitive salary -/- Fixed-term, renewable employment contract, Private health insurance after 6 months of contract signature (additionally to the standard insurance).
Airport pick-up and administrative assistance with your registration in Portugal, Reimbursement of your flight expenses Accommodation in one of our Client's companys shared apartments, Free Portuguese lessons, sports activities and much more.
Rotating shifts.
Rotating days-off.
Full time Job.
Your Role:
Answer inbound calls and customer inquiries.
Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner.
To maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database.
To troubleshoot through the use of open questions, support documents, and system training.
To be able to offer recommendations to common problems or frequently asked questions.
You Bring:
Fluent C2 or Native Italian, Good knowledge of English (B2 level), Availability to work in rotating shifts, Good computer skills, Any kind of previous experience or contact with clients, Excellent communication skills, Good listening and empathy skills, Good time management skills, Team spirit and flexibility.
For this position, you must be a citizen of the European Union or have a residence card in Portugal.
You can send me your updated CV in English