Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support.
This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.
**Job responsibilities**
- Provide support that consistently meets or exceeds Customer expectations;
- Determine and recommend which products or services best fit the customers' needs;
- Identify, analyze, and repair product failures.
Order and replace parts as needed;
- Support and maintain user account information including rights, security and systems groups;
- Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary;
- Provide troubleshooting and problem resolution support for all network devices;
- Coordinate with third-party vendors to resolve hardware and software problems, as required;
- Receive and resolve hardware or software related issues from Tiers 2 and 3 when break-fix is necessary to solve an issue at location/onsite;
- Interface with hardware and software vendors for planning and problem resolution;
- Interface with manufacturers and third-party vendors for technical assistance;
- Execute the installation of PCs, peripherals and LAN-based equipment;
- Assist with setting up security, file access and other administrative procedures associated with moves;
- Move workstations, peripherals and telecommunications equipment, as required;
- Order, receive and provide all required equipment, materials and third party vendor services to implement IMAC's,;
- Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's,
- Test completed IMAC's and verify acceptance by end user,
- Document changes to inventory use and configuration,
- AV and Conference support with software such as Webex, Skype for Business, Zoom etc.
Job Requirements
- ITIL V3 Foundation Certification (recommended),
- Microsoft Operating System / Office Certification(s) will be an asset,
- Advanced MS Office 365 skills,
- Scripting, coding skill will be considered an advantage,
- Able to solve simple hardware issues,
- iOS, Android advanced user,
- Basic Networking skills,
- Knowledge of Active Directory, permissions,
- At least 5 years' experience in onsite support.
An equivalent combination of education and related experience may also serve to meet these minimum requirements,
- Team Player and Analytical Thinking,
- Open and positive personality and Stability / Stress tolerance,
- Customer oriented (Service awareness),
- Good interpersonal and communication skills,
- Able to adapt in a fast evolving technology environment and ability to learn,
- Able to assume day to day responsibilities generating specific deliverables,
- Relationship-builder, at ease with people and capable of quickly building trust.
**What we offer**
- Competitive salary with 14 installments/year and meal vouchers.
- Special referral bonuses for recommending your friends;
- Possibility to following trainings via Stefanini University, IT and soft skills training provided by our specialists.
- Opportunities for professional development in a stable multinational environment.
- Exposure to an international environment as part of a multicultural team spread across Europe.
**Diversity & Inclusion**Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality.
We understand and encourage the importance of being you!
Contratto di lavoro: Tempo pieno, Tempo indeterminato
Benefit:
- Buoni pasto
Disponibilità:
- Dal lunedì al venerdì
Retribuzione supplementare:
- Quattordicesima
- Tredicesima