Manage Desktop Devices (hardware, software and connectivity) incidents through to
resolution.
- Manage IMAC and desk side support services.
- Manage hard and soft break fix services for laptops and desktops.
- Provide standard and approved hardware and software (operating systems and standard
entire lifecycle (including the remote management of Desktop Devices using appropriate
tools).
- Support, Manage, Optimize and Maintain the configuration and installation of the
Desktop, to include, but not limited to, patch updates, hardware replacements, with
spares provided by vendor.
- Analyse Service Desk calls for Desktop Devices and incident data to identify and advice
Customer of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Manage Desktop Devices (hardware and software) incidents through to resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take
appropriate action in the event of non-compliance with security requirements
- Provide VIP support for Desk side issues per contract and be point of contact at the site
for all IT related issues if no other IT support team unavailable like for MI calls.
**Requirements**:
- Knowledge and experience on windows 7 OS
- Good to have - knowledge in AD and smart hands and feet support.
- Good to have - knowledge and experience of supporting MAC devices and tablets
- Experience with Service management tool - ex - Service now
- Should have good expertise on EUC tools, remote support tools, MS office and outlook.
- Preferable to have a good understanding of Lync, VPN, and mobile device support.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and
related activities like spare and buffer stock management
- Associate degree (A.A.) or equivalent from three-year College or technical school with
an emphasis in electronics required; Bachelor's Degree preferred.
**Job Type**: Contract
**Salary**: Up to €2,600.00 per month
Ability to commute/relocate:
- 41036 Modena, MO: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you agree to work as "Independent Contractor" for this position?