It Technician

Record, track, and prioritize support requests in the ticketing system.
- Diagnose and resolve hardware, software, and network-related problems for end-users.
- Assist users with software installation, configuration, and troubleshooting.
- Collaborate with higher-level support teams for complex software-related issues.
- Manage user accounts, including password resets, access permissions, and account creation/deactivation.
- Perform routine maintenance on desktops, laptops, printers, and other peripherals.
- Maintain and document troubleshooting steps and resolutions for recurring problems.
- Communicate technical information effectively to non-technical users.
- Collaborate with other IT support levels and teams for issue resolution.
- Provide basic IT training and orientation to new employees.
- Ensure compliance with IT policies, procedures, and security protocols.
**Qualifications**:
- High school diploma or equivalent; additional technical certifications a plus.
- Proven experience in a Level 1 IT support role at least 1-2 years.
- Strong problem-solving skills and attention to detail.
- Excellent communication and customer service skills.
- Basic understanding of networking concepts and operating systems.
**Job Types**: Contract, Full-time
Contract length: 12 months
**Salary**: €2,600.00 - €2,800.00 per month