IT System AdminThe purpose of this role is to lead, manage and coordinate the provision of IT Support Services and other Technology services within local office(s)/region, working with the Regional Technology Support Manager.
Elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.
With lawyers operating from more than 40 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market.
The primary responsibilities of this role are:
Provide leadership and direction within the IT Support Services function.Manage, lead and supervise the Support Services function and team within a particular office and region.Develop, provide, manage and revise Technology services and standard procedures in the areas of Service Delivery, Operations, Security, Applications, and Project deployment.Develop and maintain relationships with key stakeholders and user forums within a particular office and region.Set targets and goals for improvement as directed by Firm Strategy.Work with Service Delivery to devise and implement continuous improvement processes for the Support Services function.Promote practice standards based on ITIL.Supervise and coordinate the duties of the Support Service team to provide support services within the local office and region.Maintain a high degree of customer service for all support queries and adhere to all service management principles.Monitor the call queue within Service Manager to ensure calls are resolved efficiently.Manage and maintain equipment inventory records.Support and guide the Audio Visual team with the coordination and setup of all conference room booking requests.Create and maintain documentation of procedures and ensure these are reflected in the Service Manager Knowledge Base.Coordinate the provision of other Technology services within a local office and region.Ensure adherence to the Technology Security policy.Participate in meetings related to the activities of the IT department or related projects.Contribute to team effort through communication, cooperation, and coordination with other team members.Minimum Requirements: Bachelor's degree in Computer Science or Business Administration is strongly preferred.5+ years of progressively responsible work experience within a legal or other professional service organization.Experience in managing automated information systems.Ability to communicate complex systems information effectively.Excellent problem solving and troubleshooting skills.Strong analytical skills.Ability to multitask and work in a fast-paced environment.This is an onsite role based in our Tampa office, with potential for travel. This role reports to the Senior Manager, Technology Support.
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