We are seeking a highly skilled and customer-oriented IT Support Specialist to join our team. The IT Support Specialist will play a crucial supporting role in maintaining the IT infrastructure and providing technical assistance to our staff within the country, primarily our Nuova Farmec Plant in Verona, Italy.
This position requires a strong technical background, excellent communication skills, and the ability to solve complex IT issues efficiently. The selected candidate will have the opportunity to advance to a more senior role based on performance and experience.
Key Responsibilities: Technical Support: Provide Level 2 IT support to resolve complex hardware, software, and network issues for end-users within the organization. Incident Resolution: Diagnose, troubleshoot, and resolve IT-related incidents and service requests in a timely manner conforming with the ITIL process, ensuring minimal disruption to daily operations. User Training: Offer training and guidance to end-users on how to use various hardware and software solutions effectively. Asset Management: Maintain an accurate inventory of IT assets, including desktops, laptops, printers, and other peripherals, and ensure proper allocation and tracking. Software Deployment: Assist with software installations, updates, and configurations as needed. Network Support: Collaborate with the network team to address network-related issues, install, and maintain equipment ensuring stable connectivity and data security. Documentation: Create and update IT documentation, including user guides, knowledge base articles, and standard operating procedures. Security Compliance: Ensure that all IT activities comply with security policies, data protection regulations, and best practices. Vendor Management: Coordinate with external vendors and service providers for technical support and equipment procurement. Collaboration: Participate locally and globally with other team members and support functions on IT-related projects and activities. The ideal candidate will have well-developed skills in the following areas: Strong knowledge of Windows and IOS operating systems, Microsoft Office, and common business software applications. Familiarity with Active Directory and other domain administration tools (AD, Azure/Entra, Intune/AutoPilot, SCCM, CyberArk, etc.) Experience with remote support software (Bomgar). Knowledge of VOIP technologies and software (Cisco Unified Call Manager/Jabber). ITIL frameworks and Incident logging systems (ServiceNow). PrinterLogic & SafeQ or other printer management platforms. Troubleshooting skills for hardware, software, and network issues. Customer-centric attitude and the ability to work well under pressure. Excellent communication, interpersonal, and presentation skills. Excels in collaborative team environments while also demonstrating the ability to work independently with equal effectiveness. What You'll Need: Demonstrable years of IT experience, including a technical customer support role. Fluent in English and Italian. Physical residence in Verona or nearby places as daily office presence is essential to the role.
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