CompuGroup Medical Italia Group (CGM Italia Group) is part of CompuGroup Medical SE, the multinational world leader in e-health.
In Italy, it provides solutions for primary care physicians, pharmacies, dentists and medical specialists as well as for public organizations and patients.
We are looking for an IT Support Professional to reinforce our Team in Italy.
Goals of the JobThe IT Support Professional will manage and solve hardware and software problems for all internal company users.
They will stay updated on the technological evolutions of the mobile and desktop operating environments.
Key Duties and Responsibilities:Support of CGM employees' end-user hardwareEnsure quality service delivery for IT environment at Business UnitAddress support requests submitted by CGM employees via the ticketing systemAssist with projects as defined by Team LeaderAssign and prepare new hire hardwareRetrieve leavers' hardwareMaintain the inventory of the Assets DatabaseTroubleshoot network, hardware, and software issuesSupport and maintain printers fleetMinimum Requirements:3-year IT related qualification5 years of IT Support work experienceItalian Language: Native/Fluency (C1-C2)English Language: Independent Usage (B1-B2)Microsoft Windows OS (Win.
11/10, Win.
2022/2019 Server), Microsoft 365 suite (Office, Teams, OneDrive), Microsoft Azure ADComputer mastering (Microsoft SCCM / Microsoft Intune / Baramundi)Basic Networking skills (TCP/IP, ICMP, SMB, FTP)Android OS & Apple iOSExcellent trouble-shooterGood written and oral communication skills, and able to understand and empathize with usersAbility to write technical but clear and understandable documentation for end-users as well as for IT colleagues & peersSoft skills: customer and service focus, conscientious and reliable, adaptability, ability to work in a team, commitment, willingness to learnAdditional Requirements:Additional language like French, Spanish or German would be appreciatedVOIP Knowledge (Cisco Unity Express / Mitel / Skype for Business / Teams / Other…)Firewalling and Switching skills (Fortigate / CheckPoint / Cisco / Juniper / Other…)Apple MacOS
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