Description and Requirements
About the role
Ideal role for an IT graduate to gain experience in a supportive and values driven multinational organization.
Providing support to the organization across a range of IT requirements, this role will use your customer support skills to respond in a prompt and professional manner to service desk inquiries and assist end-users, utilize your technical skills and problem-solving abilities to diagnose and resolve issues, and collaborate with senior technicians to resolve complex technical issues.
**Responsibilities**:
Customer Support
**Technical Competence**:
**Problem Diagnosis and Resolution**:
Utilize your technical expertise and problem-solving abilities to diagnose and resolve Level 1/Level 2 IT issues.
**Documentation and Knowledge Management**: Maintain accurate and up-to-date records of user inquiries, troubleshooting steps, and resolutions in Freshservice ticketing system. Contribute to the knowledge base by creating and updating technical documentation, FAQs, and troubleshooting guides.
**Collaboration and Communication**:
Collaborate with senior technicians to resolve complex technical issues and ensure timely resolution. Communicate technical concepts and solutions in a clear and user-friendly manner to end-users with varying levels of technical understanding.
**Experience Required**: None
About us
Partnering with parents and school communities, our goal is to build brighter futures by supporting children's development through play in fun, engaging environments. We live and breathe our company values every day by being considerate, passionate, and courageous, and making a difference.
Who are we looking for?
We can teach you about the job and sector, but a few basics you need to have: Minimum Diploma level qualification in IT. Certifications such as CompTIA A+, ITIL V4 or similar are desirable Current and valid full Australian work rights High level of integrity, accountability, initiative, resilience and, respect. Strong interpersonal skills for teamwork and collaboration Capability to work designated shifts to provide coverage across Australia and NZ as the team grows.
What's in it for you? Lucrative Employee Referral Program - earn up to $750 for an employee referral via Care Friends Discounted Health Insurance - get a discount off your premium with Bupa Discounted Fitness and Wellbeing - discounted gym membership at over 400 Gyms/Studios, up to 50% off fitness & wellbeing benefits through Wherefit Exclusive discounts for your family to attend our services, plus 1000's of savings on various lifestyle choices Recognition, awards, career growth Fun and relaxed office environment - parking onsite, local cafes, close to public transport, and complimentary fruit!
How to apply
At Junior Adventures Group, safeguarding children is our top priority. As part of our recruitment process, we conduct thorough background checks, reference checks and appropriate screening on all potential employees to ensure that they share our commitment to safeguarding and have not been involved in any activities that could put children at risk.