It Specialist

Position resides within the Information Technology (IT) Department.
This position is the front end for the IT support service, under the coordination of the IT Manager, this person will manage daily operational support with both business and end users.
Duties:  Support day-to-day user requests by analyzing processes and troubleshooting at      system level Act as IT liaison form the field and business to IT colleague.
Manage proactively IT support platform, about data and documentations accordingly to   ITIL methodology Works with vendor leveraging the contract in place  Requirements/Qualifications 1-3 years' experience on the same role Good knowledge of o                    Windows Operative System client o                    Windows Server services (AD, GPO, DHCP, DNS) o                    Microsoft Office packages Base knowledge of: o                    Networking o                    VMWare o                    Backup application o                    Antivirus o                    Antispam Excellent problem-setting & problem-solving skills Experience in creation of training, technical and business process documentation Is considered a plus: SAP expertise and/or process industry experience and/or GMP knowledge Language Skills •                     Excellent italian language speaking •                     Fluent in English, both written and speaking Soft Skills  ·                     Excellent relational capability ·                     Customer oriented ·                     Team Player ·                     International culture ·                     Good interpersonal, communication and comprehension skills Educational Qualification ·                     Degree in Computer Science or Computer Engineering as preference Employment Type Full-time – Salary is commensurate to experience  Diversity and Equal Opportunity Employment: Flamma Group is an equal opportunity employer.
We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.