It Service Operations Manager

For a leading and international Insurance Company I'm looking for an IT Service Operations Manager.

She/He will lead the operational aspects of IT services: resolving incidents, identifying underlying causes of recurring issues, monitoring service performance to meet agreed-upon standards, coordinating changes and releases to minimize disruption, managing configuration data, generating performance reports, and collaborating with various teams.

The service is part of a multi-country international program.


Key responsibilities: Understand insurance products business features and manage IT operations to and related processesManage running documentation efficiently, acting as focal point for different teamsContinuously monitor and ensure compliance with all KPIs of the runningEffectively own, manage and communicate with Service Manager and Business to solve critical business issuesIncident managementProblem managementMonitoring and controlling IT system performance in accordance with Service Level Agreements (SLAs)Assessment, planning, implementation, and control of changes to IT systems to ensure they are made with minimal impact on operationsRelease management: to ensure effective implementation without disruption of servicesReporting and analysis: Generating periodic reports on IT service performance and analyzing data to identify trends, recurring issues, and improvement opportunitiesRequirements: 5+ years of professional experience on Insurance IndustryProven experience on RGI PASS PRODUCT solutionProven experience on insurance policies life cycle (e.g., Life, P&C)Proven experience on insurance processes (e.g., Claims, Underwriting)Knowledge on SQL language and inquiryFluent in both Italian and English (minimum requirement B2, C1 preferred)Certification: ITIL Foundation, ITIL OSA, ITIL CSICertification: Microsoft Certified for AzureMaster or Degree in Computer Science, Information Technology, or related field Ability to manage complexity, to work and collaborate in a cross cultural and cross functional environmentProactive and positive attitude, with demonstrated ability to meet deadlines and prioritize tasks

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